If a till is showing in Demo Mode, this means it has lost it's connection to the online licence portal, try each step below one at a time until the problem is resolved.
- Restart the software: Press Manager Screen, Press Exit Software, Press Yes to exit, Double tap the CES Touch Software icon on the desktop to start the software.
- If the till is showing the Demo Mode message and you are unable to use the till, plug a USB keyboard into the till. USB ports found next to the cables that plug into the till e.g. power cable
- Press the CTRL ALT DEL buttons on the keyboard
- Press the option for Task Manager
- Press and highlight the Touch Screen Software for EPOS app
- Press End Task
- Once the till software closes, double tap the CES Touch Software icon on the desktop to start the software
- Make sure the till is connected to the internet. Check the Ethernet cable is connected properly or check the till is connected to the WIFI if using a WIFI dongle
If the above has not resolved the issue, please phone for support.