If the sale amount from the till is not sending to the Teya card machine, try each step below one at a time until the problem is resolved.

  1. Make sure the card machine is in integrated sale mode:

    1. Turn on your card machine and ensure it is connected to the internet.
    2. Select Menu on the main screen.
    3. Select POS Integration.
    4. Click on External ePOS integrations.
    5. Enable Cloud Communication.
    6. The screen will now lock and display the Teya logo with a settings icon. This confirms the card machine is ready to pair.

  2. Check the card machine is connected to the WIFI or has a 4G mobile signal

  3. Make sure the till is connected to the internet. Check the Ethernet cable is connected properly or check the till is connected to the WIFI if using a WIFI dongle

  4. Restart the card machine

  5. Restart the till - Manager Screen, Exit Software, YES to exit, press the Windows button bottom left, press the power icon and select Restart

  6. Test the card machine in non integrated mode. On the main menu select disable integrated mode and then try taking a 1p payment. If this does not work then contact Teya support - 01283 896 876

  7. If needed the card machine can be used in non integrated mode by manually inputting the sale amount each time, and using the NI Card button on the till payment screen to finalise the sale.

If the above has not resolved the issue, please phone for support.

More Teya support can be found here: Teya United Kingdom