If the sale amount from the till is not sending to the Clover card machine, try each step below one at a time until the problem is resolved.
- Make sure the card machine is in integrated sale mode. Select the Cloud Pay Display app from the list of icons. A white screen with your business name should be displayed.
- Check the card machine is connected to the WIFI or has a 4G mobile signal
- Make sure the till is connected to the internet. Check the Ethernet cable is connected properly or check the till is connected to the WIFI if using a WIFI dongle
- Restart the card machine
- Restart the till - Manager Screen, Exit Software, YES to exit, press the Windows button bottom left, press the power icon and select Restart
- Test the card machine in non integrated mode. Press the 4 corners on the card machine screen all at once to close integrated mode, select Sale icon then try taking a 1p payment. If this does not work then contact Clover support - 0345 606 5055
- If needed the card machine can be used in non integrated mode by manually inputting the sale amount each time, and using the NI Card button on the till payment screen to finalise the sale.
If the above has not resolved the issue, please phone for support.
More Clover support can be found at: Contact support | Clover